At Shpchaze, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our refund and return policy below.

Returns

1. Eligibility for Returns:

   • Products can be returned within [X days] of receiving your order.
   • To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.
   • Certain items such as [list non-returnable items, e.g., opened cosmetics, customized products] are not eligible for returns.

2. Process for Returns:

   • To initiate a return, contact our customer service team at [[email protected]] or [phone number] with your order number and reason for the return.
   • Once your return is approved, we will provide you with the shipping address and instructions.
   • The customer is responsible for return shipping costs unless the product is defective or incorrect.

Refunds

1. Eligibility for Refunds:

   • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and the amount will be credited to your original payment method within [X days].

2. Partial Refunds:

   • Partial refunds may be granted for items that are [e.g., not in original condition, damaged, or missing parts due to reasons not caused by us].

Exchanges

• Exchanges are only offered for defective or damaged items. If you need to exchange an item, contact us at [[email protected]] with proof of damage (e.g., photos).

Late or Missing Refunds

• If you haven’t received your refund within the specified timeframe, check with your bank or credit card company as it may take some time before the refund is posted.
• If the issue persists, please contact us at [[email protected]] for assistance.

Exceptions

• Sale items or clearance products may not be eligible for returns or refunds unless they are defective.
• Gift cards are non-refundable.

Contact Us

If you have any questions about our refund and return policy, please don’t hesitate to reach out to us:

• Email: [[email protected]]
• Phone: [phone number]
• Address: [Your Business Address]